Privacy Policy

Lourdes Associates Ltd respects your privacy and is committed to protecting your personal data. The aim of this privacy policy is to give you information on how Lourdes Associates Ltd collects and processes your personal data through:

• Your use of Lourdes Associates Ltd the website, including any data you may provide through the Lourdes Associates Ltd when you make an enquiry on behalf of yourself as business owner.
• Your registration for any products and/or services
• Your use of any Lourdes Associates Ltd Lourdes Associates Ltd social media
• Your sending of personal data to Lourdes Associates Ltd by any other means

This Policy will also inform you of what we do with personal data, how we look after your personal data and tell you about your privacy rights and how the law protects you.

It is important that you read this Privacy Policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

This Privacy Policy is provided in a layered format so, if you wish, you select the specific areas of the policy you are interested in, as set out below.

1. Who we are
2. Your personal data
3. How is your personal data collected?
4. How we use your personal data
5. Disclosures of your personal data
6. Data security
7. Your legal rights

At Lourdes Associates Ltd we are committed to protecting and respecting your privacy.

Who we are

We are Business Utility Broker who work along UK business energy suppliers and are dedicated to help you to find the most competitive prices for your business utilities.

Your Personal Data

The personal information we collect, store and use might include:

• your name and contact details (including business & personal postal address, email address and telephone number);
• your date of birth;
• Business utilities information (including energy consumption, meter numbers, type of meter, current supplier etc)
• information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;
• your bank
• any other personal information shared with us.

Where appropriate, we will make clear why we are collecting this type of information and what it will be used for.

How and why is your information used

We may use your information for a number of different purposes, which may include:

• providing you with the services, products or information you asked for.
• processing orders that you have submitted;
• carrying out our obligations under any contracts entered into between you and us;
• keeping a record of your relationship with us;
• conducting analysis and market research so we can understand how we can improve our services, products or information;
• checking for updated contact details against third party sources so we can stay in touch if you move;
• seeking your views or comments on the services we provide;
• notifying you of changes to our services;
• sending you communications which you have requested and that may be of interest to you. These may include information promotion of services

How is your personal data collected?

We obtain information about you in the following ways:

Information you give us directly when you visit this website, information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

•  Technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.

• Third party organisations / Subcontracts that might have provided you with a similar service. 

We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.

Social Media, when you interact with us on social media platforms such as Facebook and Twitter. The information we receive will depend on the privacy preferences you have set on those types of platforms.

 Disclosures of your personal data 

We may disclose your information to third parties in order to achieve the other purposes set out in this policy. These third parties may include:

Third parties working on our behalf: We may pass your information to our third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work with: our trusted third party product providers provide a range of quality and reliable products and services designed to meet the needs of customers. When you enquire on products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a joint controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff, supporters, customers, users of the website or others. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Data security

Keeping your information safe when you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of ‘cookies’

Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a better more personalised service when you browse our website and improve our services.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy policy of that third party site.

We keep your information for no longer than is necessary for the purposes it was collected for, The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes). We review our retention periods on a regular basis.

 Your legal rights

Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).

We consider our legitimate interests. For example to:

• send postal communications which we think will be of interest to you;
• conduct research to better understand our customer needs;
• enhance, modify, personalise or otherwise improve our services /communications for the benefit of our customers; and
• understand better how people interact with our website.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law. 

Changes to this policy

Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes we’ll make this clear on this website.

Review of this Policy

We keep this policy under regular review. This policy was last updated in May 2018.